Outlook display online status greyed out

Two machines next to each other, on the same subnet, with the same internet access profile and even in the same OU with exactly the same group policy, one gets presence, one does not. Our issue is that there literally is no presence "bubble" showing at all, not the fact that the status is incorrect. It has to be a client side config thing. What OS? My first thought would be to make some gpo registry edits to turn presence sensing on. We think we may have found the issue.

We were installing it from a network share and have found that it doesnt create the registry entries correctly.

If we cfopy locally and install as an admin, it works perfectly and creates the required entries successfully. We have tested on 4 so far and it seems to be the issue. We seemed to have success copying it locally, running as admin, then making sure the "Register teams as the chat app for office" was set in the settings on Teams.

Adam CodeTwo. Get answers from your peers along with millions of IT pros who visit Spiceworks. Any ideas please? Microsoft Outlook Microsoft Teams v1 3. Microsoft Office 7. Popular Topics in Microsoft Office Spiceworks Help Desk. The help desk software for IT. Track users' IT needs, easily, and with only the features you need. Induna Jay This person is a verified professional. Verify your account to enable IT peers to see that you are a professional.

Mike Apr 17, at UTC. Thanks for the response however this does seem like a different issue. Thanks again.

SwiftBoat This person is a verified professional. Thanks for the responses guys, this is all useful info anyway! Thanks again for taking the time to respond with your valuable time people!

outlook display online status greyed out

Hi Mike, What policies were missing from the install as we are having the same problem? Thanks, William.Want to reply to this thread or ask your own question? You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Forums New posts Search forums. Articles Latest reviews Search resources. Members Current visitors. Log in Register. Search titles only. Search Advanced search…. New posts. Search forums. Log in. For a better experience, please enable JavaScript in your browser before proceeding. As is now is always selected no matter my selection on the "Display online status next to a person name" check box. I'd like to have that option unchecked if possible. Thanks in advance. Roady [MVP].

If the option is grayed out then it doesn't make any difference if it is selected or not; the setting is being ignored anyway. The option is either grayed out because the "Display online status Does the function itself work? Does your organization use a GPO to disable this option? Check with your IT folks. I'm having the same issue here.

I've previously had this issue on a Windows XP with Office as well. I never found a solution for it. I just installed SP2 for Office today and remembered this issue, that's why I checked the setting again but no luck Best regards, Bart. Outlook with mailboxes on Exchange SP2 servers. Whenever the Outlook client is configured to work online with the Exchange server the second option Display online status in the To and Cc fields only when the ,ouse pointer rests on a person name is greyed out.

I don't have any furter explanation as to why there is a difference for these options between cached mode or just straight online mode but at least you now know how you can get arround this issue. Cheers, Dirk SeNsE said:. You must log in or register to reply here. Ask a Question Want to reply to this thread or ask your own question?

Ask a Question. Aug 4, Can't disable display online status. Jan 1, Display online status keeps reselecting itself! Feb 2, Once this is set close and relaunch Outlook.

Outlook did not open the skype windows when I wanted to chat with somebody in my address book. Editing the registry was the solution for me as Jabber was set as the default application. It is a pity that you have to edit your registry to change that as it took some time to find this solution. I changed it to 2 and had correct presence in Skype for about 3 seconds. Any ideas would be greatly appreciated! This exactly is what I needed. You are commenting using your WordPress.

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outlook display online status greyed out

Like this: Like Loading Leave a Reply Cancel reply Enter your comment here Fill in your details below or click an icon to log in:. Email required Address never made public. Name required. By continuing to use this website, you agree to their use.This is nothing important, just something that is bugging me about a new feature in Outlook One of my users asked about it and I can't figure it out.

This user, when she starts a new email types in the names of the recipients, they appear after a couple of characters as they are cached and internal addresses. To the left of each name now appears a colored ball; red, green or gray. Hover the mouse over the name and the contact information pops up and has a similar colored band to the left of the picture which appears to indicate availability but it doesn't work based on what's on their calendars.

I tried duplicating this functionality on another box but the colored ball, or the band, never appears. So I'm guessing that this user turned something on but I have no idea what. Do they use Lync or Office Communicator by chance? This sounds like a add-in. Check for any conferencing add-ins. Thanks for the suggestion Bill.

I'm checking the inventory on this user's box to see if there has been anything added. Doing some google'ing on the Lync plugin it does look like what it is. Could it be useful to us and how to do it on others. Brand Representative for Neuxpower.

Hi there, I think this got switched on with a recent Windows update - it happened at our office, and shortly after there were complaints of Outlook slowing down, so we went digging for how to turn it off. It sounds like you're describing the 'Presence' indicator I believe, and you should be able to configure it here:.

I checked this option on a couple of machines and it is checked, but grayed out. And the machine that has this checked does not show the symbol by the name in the To field of an email.

I've still to check the one that is showing this indicator. Hi rickybee, I searched quickly for " display online status next to name greyed out " and it brings up a bunch of useful discussion threads with plenty of things to try. Hopefully there will be something there that can help you get to the bottom of your particular situation. Any of the computer where the Display online status next to name was checked and grayed out could not see presence in Outlook regardless of Outlook version.

Even used system restore for a user where the box was grayed out and could not see presence and restored to 1 week ago and the box was now NOT grayed out and could see presence. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Can anyone shed some light on this feature? Popular Topics in Microsoft Office. Spiceworks Help Desk. The help desk software for IT.

Track users' IT needs, easily, and with only the features you need. Pure Capsaicin. Little Green Man This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. Does it look like this? Click Options. Click Contacts. Mike Neuxpower wrote: Hi there, I think this got switched on with a recent Windows update - it happened at our office, and shortly after there were complaints of Outlook slowing down, so we went digging for how to turn it off.

Windows 7 Lync If you have recently made the switch from Skype to Teams Only mode in Officeyou may have lost your presence data in Outlook. Skype and Teams share their presence data with Outlook.

How to uncheck the "Display Online Status next to name" in Outlook 2010?

When viewing or composing an email in Outlook you can also see the presence of anyone internal in your organization and any external users you have federated presence data with. That presence date will look like the screenshot below.

In the example above, I have a green checkmark which identifies my presence as available. This could also be yellow to show away, red to show busy and, other presences such as do-not-disturb, out of office, or, unknown.

This presence data can show up in other Office applications as well, such as Microsoft Word when co-authoring a document in real-time. If you have recently switched to Teams-Only mode and there is no presence circle at all, then you may need to reconfigure your Teams client to share presence data. Below is an example of what that will look like. Note: Presence data will also be missing if your Microsoft Teams client is not running.

To remedy the issue, launch Microsoft Teams. In the top-right click your profile picture or initials and click Settings from the menu. From the Settings screen click the General tab. The settings on this page are saved automatically. Close the Settings screen by clicking the X in the top right.

You will need to restart Outlook and any other Office applications you have open. Once you restart presence data will now be displayed. Have you had this issue before? What did you do to fix it?

Why do presence icons not appear in outlook 2016?

Still not working for me after trying all suggestions. Any other tips? This is what I have done to try to fix this without success. Still no resolution. Teams version 1. Presence in Outlook still not working. I had to take two passes at this to get it to work: 1. Go into teams. Uncheck the box. Close out of settings.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

After I open Outlook Skype presence indicators are available and work perfectly fine. After a while doesn't seem to be a fixed length of time the presence indicators disappear. They don't just go clear they disappear altogether. Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site.

The Skype add on is still enabled The registry key for default IM is still set to Lync for the current user The only way to get this back is to restart Outlook.

Any help is much appreciated. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Microsoft Agent. Hi Sean, May I know which version of Outlook are you using? If you are not using latest version, please update the latest version Build For your reference: Version and build numbers of update channel releases You may also try the online repair Office from the Control Panel to see whether the problem still occurs.

For more information, see Repair an Office application. Moreover, please try to check this issue via using different PC e. Best regards, Shyamal. Thanks for marking this as the answer.

outlook display online status greyed out

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outlook display online status greyed out

Search Advanced search…. Forum list. Search forums. Log in. For a better experience, please enable JavaScript in your browser before proceeding. Display online status next to name is greyed out. Thread starter nicesriram Start date Aug 27, Status Not open for further replies.

Diane Poremsky Senior Member. What messaging client do you have installed? Communicator is not supported with Outlookso you won't get status with it.

Guruprasad Ra. Are you trying to use instant message in Outlook? Have that issue too. Is not forced by GPO. Do I need to clean out " old" outlook version registry settings? Outlook with Communicator will NOT work. Do you have all updates for Comm R2 installed? Did you upgrade Office and communicator? If so, a new outlook profile might help. Feb 19, Aug 7, Jul 28, Exchange Server Administration.

Jul 12, Feb 10,


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